This annual report will be presented to Parliament to meet the statutory reporting requirements of Public Sector Act 2009 and Fines Enforcement and Debt Recovery Act 2017 and the requirements of Premier and Cabinet Circular PC013 Annual Reporting.
This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.
Submitted on behalf of the Department of Treasury and Finance by:
Tammie Pribanic
Under Treasurer
From the Under Treasurer
In 2024-25, the Department of Treasury and Finance continued to advise government on financial, economic and digital policy matters, and deliver key services to government and the community.
The department worked closely with the Treasurer and government to prepare the 2024-25 Mid-Year Budget Review (MYBR) and 2025-26 state budget. The state maintained its credit rating from ratings agencies recognising its strong financial position, economic performance, and business environment.
Together with other relevant agencies, the department advised the government on the design and delivery of support packages and policies to respond to the challenges of the Whyalla Steelworks being placed into administration, drought impacts and the harmful algal bloom. This work ensured measures were targeted and recognised the needs of the community.
In January 2025, the government published its first South Australian Sustainability Report. The report, which was prepared by the department, facilitates climate accountability and transparency and provides insight into how the state will manage the impacts of climate change.
From 1 July 2024, the Office of the Chief Information Officer (OCIO), Office of Data Analytics and Digital Services moved to the department. OCIO has continued to deliver core collaboration platforms, services and connectivity, providing improved security, increased functionality, scale, and productivity to support government to deliver services to the state. During the year, the department led the delivery of the South Australian Cyber Security Strategy 2025-31, setting out the government’s ongoing commitment to a cyber resilient state and fostering a safe, secure and resilient digital environment.
The South Australian Cyber Crisis Framework was also updated to strengthen the government's ability to manage and respond to cyber incidents and telecommunication emergencies, enabling a more coordinated and effective approach to handling cyber security and telecommunications emergencies across the state.
Housing remains a priority for the government. The department supported the government’s commitment to incentivising and improving access to home ownership through the management of stamp duty relief to 3 705 purchasers of new homes or vacant land, totalling $73.5 million ensuring most of those first home buyers paid no stamp duty. The department also disbursed $46.7 million in First Home Owner Grants to eligible recipients.
The department worked closely with Consumer and Business Services and industry to modernise the Building Indemnity Insurance scheme, strengthening appropriate safety nets for industry and consumers to improve confidence in the market.
This year we received the results of the most recent People Matters Employee Survey. It was pleasing that, with an 82 per cent response rate, overall employee satisfaction was high. Having regard to the feedback provided in the survey, the department has developed an action plan that continues to build on the reforms we have been implementing to advance our offering as a destination employer and
a world class Department of Treasury and Finance . This includes strengthening pathways to achieve career aspirations and progressing our wellbeing programs.
We have continued to focus on developing the capability of our staff to ensure the department remains a high-performing agency. As part of our continued commitment to building an inclusive, respectful and supportive workplace, the department is participating in the development of the state’s Autism Strategy Action Plan 2025-29, following the release of the SA Autism Strategy in 2024, and we have revitalised the employee-led Disability Inclusion Network (DIN), reinforcing our commitment to accessibility and inclusive practices.
This year, the department developed its Academy program a unified graduate and entry-level program for people who want to work in finance, economics, accounting, policy, procurement and information technology. The Academy program will offer a structured program of learning and training, mentoring, on the job training and networking with peers that enables graduates and early career entrants the
opportunity to build their skills and establish rewarding careers in the department and across the public sector.
I would like to thank all our staff for their dedication and hard work this year. Together, we have again contributed across a diverse range of functions to support the community to continue to thrive.
Tammie Pribanic
Under Treasurer
Department of Treasury and Finance
Overview: about the agency
| Our Purpose | We work to ensure South Australia is a thriving, prosperous state now and into the future. |
|---|---|
| Our Vision | Economic prosperitySeeking growth and opportunity for all within our state Fiscal sustainabilityEnabling investment in services and infrastructure to make South Australia a great place to live, learn, work and play – now and into the future. Service excellenceDelivering knowledgeable, thorough and high-quality services. Contemporary leadershipProviding central leadership on across-government initiatives that support a high-performing public service. Compelling adviceProviding high-quality, well informed, innovative advice that helps achieve successful outcomes. World class Treasury and FinanceA high performing agency that seizes opportunities, addresses the big challenges and is a destination employer. |
| Our Values | In addition to the public sector values, the department has specific values that inform our culture. |
| Our functions, objectives and deliverables | The Department of Treasury and Finance is the lead agency for economic, financial and digital policy outcomes. We play a vital role in providing services to the community and policy advice to the Government of South Australia. Our people conduct research, analyse information, give advice, contribute to government policy and decision making, engage with the markets, and support the Treasurer in producing the State Budget. Our people also provide shared payroll, accounts payable, accounts receivable, work injury and financial services so that South Australian government departments can focus on their core business operations. Our people provide specialised information and communication technology, digital, data and are the central service provider for whole of government technology, cyber security services and support. Our people provide direct services to members of the public. We deliver these through three programs:
|
- Accounting and Financial Services
- Budget and Performance
- Business Improvement
- Commercial and Procurement
- Compulsory Third Party Regulator*
- Digital Investment Fund
- Fines Enforcement and Recovery Unit
- Information and Technology
- Lifetime Support Authority*
- Office of the Chief Information Officer (OCIO)
- Organisational Performance
- People and Culture
- Revenue and Economics
- RevenueSA
- South Australian Government Financing Authority (SAFA)*
- Shared Services SA
- Special projects
- Strategic Policy and Data Analytics
- Super SA*
*These agencies submit their own annual report to government
The Office of the Chief Information Officer (OCIO), Digital Programs and the Office of Data Analytics (ODA) transferred from the Department of Premier and Cabinet (DPC) to the Department for Treasury and Finance on 1 July 2024 as the result of machinery of government changes.
Our ministers as of 30 June 2025 are:
The Treasurer is the Honourable Stephen Mullighan MP.
The Special Minister of State (with responsibility for Parliamentary resources, including Electorate Services) is the Hon. Kyam Maher MLC.
From July 2024 – January 2025, the Special Minister of State was the Honourable Dan Cregan MP.
Our executive team as of 30 June 2025 are:
Tammie Pribanic, Under Treasurer
Phuong Chau, Deputy Under Treasurer** and Chief Operating Officer
Scott Bayliss, Chief Services Officer
Paul Williams, Director, Accounting and Financial Services
Sandy Burness, Executive Director, Budget and Performance
Alison Back, Director, Business Improvement
Matt Hardy, Chief Commercial Officer
David Price, Chief Executive, Compulsory Third Party Regulator*
Steve Eatts, Director, Digital Investment Fund
John Ramage, Chief Recovery Officer, Fines Enforcement and Recovery Unit
Andrew Clark, Chief Information Officer, Information and Technology
Rick Howe, Chief Executive, Lifetime Support Authority*
Will Luker, Government Chief Information Officer**
Connie Freeman, Director, Organisational Performance
Deala Zahr, Director, People and Culture
Greg Raymond, Executive Director, Revenue and Economics
Julie Holmes, Commissioner of State Taxation, RevenueSA
Mark Carey, Executive Director, Shared Services SA
Anthony Coates, Chief Executive, South Australian Government Financing Authority*
Brad Gay, Executive Director, Special Projects
Rebecca Astley, Executive Director, Strategic Policy and Data Analytics**
Tricia Blight, Chief Executive, Super SA*
* These agencies submit their own annual report to government
** Acting
- Bank Merger (BankSA and Advance Bank) Act 1996
- Bank Mergers (South Australia) Act 1997
- Benefit Associations Act 1958
- Commonwealth Places (Mirror Taxes Administration) Act 1999
- Emergency Services Funding Act 1998
- *Financial Agreement Act 1994
- Financial Sector (Transfer of Business) Act 1999
- Financial Transaction Reports (State Provisions) Act 1992
- Fines Enforcement and Debt Recovery Act 2017
- First Home and Housing Construction Grants Act 2000
- Governors' Pensions Act 1976
- Interest on Crown Advances and Leases Act 1944
- Judges' Pensions Act 1971
- Land Tax Act 1936
- Late Payment of Government Debts (Interest) Act 2013
- Local Government Finance Authority Act 1983
- National Tax Reform (State Provisions) Act 2000
- National Wine Centre (Restructuring and Leasing Arrangements) Act 2002
- New Tax System Price Exploitation Code (South Australia) Act 1999
- Parliamentary Superannuation Act 1974
- Payroll Tax Act 2009
- Petroleum Products Regulation Act 1995
- Public Corporations Act 1993
- Public Finance and Audit Act 1987
- Rural Advances Guarantee Act 1963
- SGIC (Sale) Act 1995
- South Australian Timber Corporation Act 1979
- South Australian Timber Corporation (Sale of Assets) Act 1996
- Stamp Duties Act 1923
- State Assets (Privatisation and Restrictions) Act 2024
- State Lotteries Act 1966
- *Supplementary Financial Agreement (Soldiers Settlement Loans) Act 1934
- TAB (Disposal) Act 2000
- Taxation Administration Act 1996
- Unclaimed Moneys Act 2021
*Denotes Acts of limited application
Legislation administered by other related agencies that publish their own annual report is not contained in this list (see ‘Other related agencies’ below).
The following agencies are within the Treasurer’s area of responsibility.
They each publish their own Annual Report:
- Compulsory Third Party Regulator
- Essential Services Commission of SA
- Funds SA
- Lifetime Support Authority
- Lotteries Commission
- Office of the Industry Advocate
- South Australian Government Financing Authority (SAFA)
- Super SA
The agency's performance
During the reporting period, the agency achieved significant milestones across its core service areas, reinforcing its commitment to innovation, accountability, and the South Australian community.
The department’s economic and financial advice to government included advice on the management of key issues affecting the South Australian public, including the Whyalla Steelworks administration, on-farm drought, and the harmful algal bloom.
To streamline support to the community, staff liaised with the Commonwealth government and affected agencies across government, implemented emergency services levy rebates for drought-affected farmers and provided tax relief to businesses impacted by the Whyalla Steelworks administration, amongst other measures.
In its second year of improving and investing in the government’s digital transformation, the Digital Investment Fund (DIF) delivered four successful initiatives with 16 further initiatives approved. Through DIF’s project assurance framework, the agency has enhanced governance and collaboration, strengthened accountability, and realised digital outcomes that support the development of a resilient and forward-looking government.
RevenueSA accomplished the seamless rollout of the General Practitioner (GP) bulk billing exemption for payroll tax, designed to encourage additional bulk billing capacity for the South Australian community. The roll-out involved the implementation of complex system updates and a comprehensive education campaign.
The department continued to support the development of local businesses, administering the second round of the Business Growth Fund (formerly Economic Recovery Fund). More than 280 applications were submitted under two streams: Manufacturing Innovation and Regional Tourism Infrastructure Development. Following a competitive multi-staged assessment process, $26.3 million in financial assistance was offered to 17 applicants.
In addition, the department continued to support South Australian business’ access to government contracts, developing online learning resources to assist them in navigating government tender opportunities. Engagement commenced with suppliers for the design, construction, and deployment of a Supplier Hub portal to further enhance access and transparency of government tenders.
The department continued its commitment to meaningful change through DTF’s Reconciliation Action Plan (RAP) and made progress under Priority Reform Two of the National Agreement on Closing the Gap by advancing work on the whole of government Aboriginal Procurement Strategy and announcing the establishment of the Aboriginal Community-Controlled Organisation Service Transition Fund as part of the 2025-26 Budget.
The Fines Enforcement and Recovery Unit prioritised improved collections performance by trialling targeted digital and outreach campaigns, including SMS outreach. Approved treatment programs under the Fines Enforcement and Debt Recovery Act 2017 were expanded to include treatment for gambling harm alongside drug and alcohol treatment. This expansion allows the state to promote positive behavioural change and reduce recidivism.
These accomplishments reflect the agency’s dedication to helping the South Australian community to thrive.
| Agency objectives | Indicators | Performance |
|---|---|---|
| Accountability for Public Sector Resources | Produce and publish the consolidated Government of South Australia financial statements for 2023-25 and the 2024-25 MYBR and the 2025-26 budget | 2024-25 MYBR and 2025-26 Budget were delivered. The budget parameters are within the Government’s key fiscal targets. |
| Accountability for Public Sector Resources | Lead South Australia’s input into the Commonwealth Grants Commission 2025 review of the GST distribution system, seeking to secure an equitable share of GST revenue for SA | The Department lodged 11 formal submissions to the Commonwealth Grants Commission’s (CGC) 2025 Review to protect the State’s share of GST revenue. The Review was completed in March 2025 with an outcome that retains the State’s 2024-25 share of GST revenue into the 2025-26 financial year. |
| Accountability for Public Sector Resources | Provide advice on reforms that could be pursued through a revitalisation of national competition policy. | The Department is leading a 10-year national competition policy reform agenda across the state government, which allows South Australia to access up-to $62.86 million in Commonwealth funding to support reforms. In June 2025, the South Australian Government committed to a first tranche of reforms including commercial planning and zoning and lowering regulatory barriers to modern methods of construction. |
| Accountability for Public Sector Resources | Continue to provide secretariat support to the Board of Treasurers and provide advice to the Treasurer on a broad range of issues being considered by the Council on Federal Financial Relations and National Cabinet, including NDIS and health reforms. | In February 2025, a one-year National Health Reform Agreement addendum was agreed as an interim step to allow longer term disability and health reform discussions to continue. |
| Accountability for Public Sector Resources | Produce the first South Australia sustainability Report. | The South Australian Sustainability Report was published in January 2025. |
| Accountability for Public Sector Resources | Progress the review of the operation of the Public Finance and Audit Act 1987. | The review of the operation of the Act was progressed during the year and is on track for the report to be delivered to the Treasurer by the statutory date of 2 November 2025. |
| Accountability for Public Sector Resources | Provide advice to government on a broad range of government economic and social policy matters, including across government leadership on social impact investment. | In June, as part of the 2025-26 Budget, Round 3 of the Business Growth Fund was announced. The Department supported the government's response to significant economic challenges including the Whyalla OneSteel administration, drought, Beston Global Food collapse and Nyrstar smelter. Advice was provided on a new National Health Reform Agreement and foundational supports. |
| Accountability for Public Sector Resources | Partner with agencies to identify strategies that improve agency efficiency and budget management | The Department continued to work closely with key agencies to improve financial performance in 2024-25. Progress has been made towards identifying appropriate strategies for key agencies to support the achievement of budget improvement targets in 2025-26. |
| Accountability for Public Sector Resources | Develop a whole of government framework to support Aboriginal community-controlled organisations in delivering government services. | The Department progressed the development of an Aboriginal Procurement Strategy. A $5m ACCO service transition fund was announced. |
| Accountability for Public Sector Resources | Commence the project assurance program to progress the approved initiatives under the digital investment fund as well as continuing to work with agencies in assessing new initiatives submitted for consideration by the fund. | A project assurance program was established and is underway with new initiatives continuing to be submitted for consideration. |
| Treasury Services: Revenue Collection and Management | Continue to assist first home buyers through the delivery of a range of initiatives and programs including the First Home Owner Grant, stamp duty, exemptions and the Commonwealth Government’s HomeBuilder Grant Scheme. | Stamp Duty relief was provided to 3 705 purchasers of new homes or vacant land to the value of $73.5 million. First Home Owner Grants paid to eligible applicants to the value of $46.6 million. |
| Treasury Services: Revenue Collection and Management | Deliver payroll tax relief to eligible medical practices on the wages of general practitioners that are related to bulk billed services. | RevenueSA successfully implemented the General Practitioner (GP) bulk billing exemption for payroll tax, which included changes to revenue system functionality and a comprehensive education campaign. |
| Treasury Services: Revenue Collection and Management | Provide education and advice to support taxpayers understand and meet their taxation obligations through improved information sharing, live webinars, analytics and data-led compliance activities. | RevenueSA delivered 4 webinars with a combined audience of 579 participants and sixteen (16) updates for industry publications. RevenueSA’s website refresh is underway to simplify information delivery to the public. |
| Treasury Services: Revenue Collection and Management | Collaborate with PEXA and other stakeholders to continue to improve on-time settlements in South Australia. | A number of system changes were introduced to improve the experience for practitioners, including BPay functionality for certificate payments. |
| Treasury Services: Revenue Collection and Management | Ensure the continued relevance and ease of compliance for taxpayers with the state’s taxation legislative regime through the consideration of targeted improvements and amendments. | Supported the government’s policy changes for first home buyers by removing value caps for First Home Owner Grant and stamp duty relief, which saw $120 million of grants and tax relief administered by RevenueSA. |
| Government Services: Shared Services | Complete the initial build and configuration of the new Oracle financial management system and undertake a pilot implementation, following completion of the procurement to select a system implementation partner. | Following selection of KPMG as the system implementation partner, initial build of the new Oracle financial management system is complete, and extensive testing and stakeholder engagement activities are currently underway. The pilot implementation is scheduled for December 2025. |
| Government Services: Whole of government procurement | Publish the PC044 – SA Funding Policy for the Not for Profit Sector review and commence implementation of associated recommendations. | The report and government response has been published. Implementation of the recommendations has commenced. |
| Government Services: Whole of government procurement | Establish an across-government procurement internship program with the university sector. | The department has partnered with the university sector to establish the procurement internship program. |
| Government Services: Whole of government procurement | Create a procurement probity training course for public officers | Created a suite of training modules for public officers |
| Government Services: Whole of government procurement | Establish a program to modernise and connect procurement, contract management and financial systems across the public sector. | Completed a digital roadmap to guide the project. |
| Government Services: Whole of government procurement | Establish new across-government contracts for audit, financial advisory, employee assistance program, and travel management. | Use of new acrossgovernment contracts has commenced. |
| Government Services: Whole of government procurement | Commence a project to establish a new government Supplier Hub Portal to improve supplier’s engagement with the government’s tender opportunities. | Completed the first stage of the new Supplier Hub Portal to improve supplier’s engagement with the government’s tender opportunities. |
| Government Services: Electorate services | Deliver the relocation of three electorate offices scheduled for 2024-25. | The relocation of three electorate offices has been delivered. |
| Government Services: Electorate services | Develop a strategic accommodation plan to address the implications of the 2024 Electoral Districts Boundaries Commission review expected to be finalised in November 2024. | The accommodation requirements arising from the 2024 Electoral Districts Boundaries Commission review have been assessed and addressed. |
| Government Services: Fines Enforcement and Recovery Unit | Continue to progress amendments to the Fines Enforcement and Debt Recovery Act 2017 to improve the unit’s ability to pursue debts on behalf of government departments and agencies and implement the necessary operational changes to support amendments. | Legislative amendments continued to progress through Parliament in 2024-25. |
| Government Services: Fines Enforcement and Recovery Unit | Continue to improve customer services and collections through investigation of emerging digital capabilities. | The introduction of a new SMS activity and refreshed plan for the client payment portal are underway and client communications have commenced. |
| Government Services: Fines Enforcement and Recovery Unit | Continue to identify non-financial resolution opportunities for vulnerable clients to address outstanding fines | Approved treatment programs under the Fines Enforcement and Debt Recovery Act 2017 were expanded to include treatment for gambling harm alongside drug and alcohol treatment. |
| Information, Data Analytics and Communication Technology services | Enable a connected and secure government through resilient and innovative ICT and cybersecurity services. | The Department’s Office of the Chief Information Officer (OCIO) continues to deliver core collaboration platforms, services and connectivity, providing improved security, increased functionality, scale, and productivity to support government to deliver services to the State. In addition, OCIO led the development of the SA Cyber Security Strategy 2025-2031. The strategy is the State’s plan to foster a safe, secure and resilient digital environment for South Australians, while also enabling growth in the cyber ecosystem. |
| Information, Data Analytics and Communication Technology services | Revise and enhance the whole of government SA Cyber Security Framework, and improve central incident response and coordination processes, capabilities and capacity to further safeguard and protect government information and systems. | The whole of government SA Cyber Security Framework underwent a thorough review process to ensure its policies and control requirements are up-to-date and align to other best-practice security frameworks. In addition, the South Australian Cyber Crisis Framework was updated to strengthen the government's ability to manage and respond to cyber incidents and telecommunication emergencies, enabling a more coordinated and effective approach to handling cyber security and telecommunications emergencies across the State. Following the establishment of the framework, a three-day whole of government exercise was conducted to enhance cyber incident response capabilities across the South Australian Government. |
| Information, Data Analytics and Communication Technology services | Implement new systems and processes for customer service, integration and identity at a whole of government level to enhance government’s delivery of services for South Australia | The Department’s Office of the Chief Information Officer led the implementation of a whole of government Integration Platform as a Service (iPaaS), which enables agencies to seamlessly and securely connect applications, data and APIs, with internal and external systems. Further, a new across government identity management system was delivered to improve security, productivity, and support the modernisation and capability of government services. |
| Information, Data Analytics and Communication Technology services | Further progress the Serving South Australia – One Stop Shop initiative by increasing the number of transactions and credentials available through the sa.gov.au dashboard. | The ‘Serving South Australia One Stop Shop’ election commitment was successfully completed in 2024, which provided for the expansion of online services available through SA.GOV.AU within 15 service categories. Over 40 services were added to SA.GOV.AU as part of this initiative. The Department’s Office of the Chief Information Officer will continue ongoing engagement with agencies to further increase the number of digitised online services available through SA.GOV.AU. |
| Information, Data Analytics and Communication Technology services | Onboard further agencies to the Commonwealth Government digital identity, myID | Two agency services were onboarded to myID in 2024/25, with more expected to follow in the near future. |
| Information, Data Analytics and Communication Technology services | Continue to deliver functions under the Public Sector (Data Sharing) Act 2016 (PSDS Act), administer the Information Sharing Guidelines and undertake priority analytics projects. | The Office for Data Analytics delivered functions under the PSDS Act, including facilitating Data Sharing Agreements with a range of government agencies and non-government organisations. Priority data projects have included work on the National Disability Data Asset and progression of Closing the Gap Priority Reform 4. |
Corporate performance summary
The department strives to be an employer of choice and demonstrate the public sector values. In response to feedback from the People Matter Employee Survey, this year the department developed a Survey Action Plan. The plan prioritises key focus areas, including employee wellbeing, communication and career development.
The department has continued to strengthen its commitment to building an inclusive, respectful and supportive workplace. Guided by our strategic focus on diversity and inclusion, we launched a series of impactful initiatives aimed at enhancing employee participation and enriching workplace culture.
Reconciliation
As part of our Stretch Reconciliation Action Plan (RAP), the department hosted two film club events during Reconciliation Week, welcoming 250 people from 15 government agencies. We also improved our approach to attracting and recruiting Aboriginal employees, by leveraging Turkindi Network to promote job opportunities.
Gender Equity and Respect
In 2025, the department undertook agency-wide consultation to inform the development of our new Gender Equity and Respect Plan 2025–2028.
Disability, Access and Inclusion
The department is participating in the development of the State’s Autism Strategy Action Plan 2025-29, following the release of the SA Autism Strategy in 2024, and revitalised the DTF Disability Inclusion Network (DIN), reinforcing our commitment to accessibility and inclusive practices.
| Program name | Performance |
|---|---|
| Academy | The department has undertaken a significant transformation
|
| Performance management and development system | Performance |
|---|---|
| Performance Development | In 2024, the department introduced a new learning Headcount compliance rate for 2024-25 is 83% |
| SA Leadership Academy Programs | Departmental leaders participated in a range of
|
| Program name | Performance |
|---|---|
| Wellbeing for Our People | The department continued to strengthen its commitment Program Highlights
A comprehensive review of the department’s Wellbeing |
| Psychosocial Risk | In late 2023, a temporary Psychosocial Risk Working Group The MyErgo platform continues to serve as a valuable tool for |
| Program name | Performance |
|---|---|
| Wellbeing for Our People | The department continued to strengthen its commitment to employee wellbeing through the ongoing implementation of the Wellbeing for Our People program. This initiative empowers staff to choose from a range of activities aligned to four key wellbeing pillars: Mind, Body, Purpose, and Place. Program HighlightsFitness Passport: Since its launch in 2023–24, 72 staff and 39 family members have registered for the self-funded Fitness Passport program, supporting physical health and community connection. Influenza Vaccination Program: 848 employees participated in the annual flu vaccination initiative, contributing to a healthier and more resilient workforce. A comprehensive review of the department’s Wellbeing Program was conducted, incorporating feedback from employees and the Executive Leadership Team. Insights from this review were used to launch a new Wellbeing Strategy in June 2025, which will underpin the program’s expansion from 2025–26 to 2028, with a stronger alignment to key psychosocial risk factors. |
| Psychosocial Risk | In late 2023, a temporary Psychosocial Risk Working Group was established to support the department’s commitment to employee wellbeing. In collaboration with the WHS Consultative Committee, a suite of educational and guidance resources has been developed to assist management and staff in understanding and addressing psychosocial risks. The MyErgo platform continues to serve as a valuable tool for managing ergonomic risks associated with musculoskeletal disorders, while also supporting the identification and mitigation of interacting psychosocial factors. |
| Workplace injury claims | Current year 2024-25 | Past year 2023-24 | % Change (+ / -) |
|---|---|---|---|
| Total new workplace injury claims | 4 | 5 | -20 |
| Fatalities | 0 | 0 | 0 |
| Seriously injured workers* | 0 | 0 | 0 |
| Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE) | 2.4 | 4.7 | -49 |
*number of claimants assessed during the reporting period as having a whole person impairment meeting the relevant threshold under the Return to Work Act 2014 (Part 2 Division 5)
| Work health and safety regulations | Current year 2024-25 | Past year 2023-24 | % Change (+ / -) |
|---|---|---|---|
| Number of notifiable incidents (Work Health and Safety Act 2012, Part 3) | 0 | 0 | 0% |
| Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195) | 0 | 0 | 0% |
work
| Return to work costs** | Current year 2024-25 | Past year 2023-24 | % Change (+ / -) |
|---|---|---|---|
| Total gross workers compensation expenditure ($) | 416,047 | 601,106 | -31% |
| Income support payments – gross ($) | 191,822 | 382,808 | -50% |
| Executive classification | Number of executives |
|---|---|
| Exec0F | 1 |
| SAES2 | 11 |
| SAES1 | 46 |
| SAESSP | 2 |
Notes:
This table does not include executive employment in Compulsory Third Party
regulator, Lifetime Support Authority and Office of the Industry Advocate.
Data for previous years is available on the Data.sa website.
The Office of the Commissioner for Public Sector Employment has a workforce
information page that provides further information on the breakdown of executive
gender, salary and tenure by agency.
Financial performance
The following is a brief summary of the overall financial position of the agency. The information is unaudited. Full audited financial statements for 2024-2025 are attached to this report.
| Statement of Comprehensive Income | 2024-25 Budget $000s | 2024-25 Actual $000s | Variation $000s | 2023-24 Actual $000s |
|---|---|---|---|---|
| Total Income | 300 024 | 382 458 | 82 434 | 287 964 |
| Total Expenses | 306 848 | 376 353 | (69 505) | 272 826 |
| Net Result | (6 824) | 6 105 | 12 929 | 15 138 |
| Total Comprehensive Result | (6 824) | 6 105 | 12 929 | 18 211 |
The 2024-25 comprehensive actual result of $6.105 million represents a $12.929 million improvement against budget primarily due to the machinery of government transfer of the Office of the Chief Information Officer (OCIO), Office for Data Analytics (ODA) and Digital Programs from the Department of the Premier and Cabinet (DPC) to the department from 1 July 2024. The original 2024-25 budget does not include the budget transfers relating to these functions. The 2024-25 actuals include higher income from appropriation ($50.4 million), fees and charges ($11.8 million) and intra-government transfers ($9.6 million) as well as higher expenditure ($70.6 million) relating to the transferred functions.
| Statement of Financial Position | 2024-25 Budget $000s | 2024-25 Actual $000s | Variation $000s | 2023-24 Actual $000s |
|---|---|---|---|---|
| Current assets | 58 226 | 94 115 | 35 889 | 64 460 |
| Non-current assets | 41 207 | 60 626 | 19 419 | 50 302 |
| Total assets | 99 433 | 154 741 | 55 308 | 114 762 |
| Current liabilities | 37 554 | 44 130 | (6 576) | 31 257 |
| Non-current liabilities | 36 831 | 42 859 | (6 028) | 38 810 |
| Total liabilities | 74 385 | 86 989 | (12 604) | 70 067 |
| Net assets | 25 048 | 67 752 | 42 704 | 44 695 |
| Equity | 25 048 | 67 752 | 42 704 | 44 695 |
The department’s actual net assets of $67.752 million at 30 June 2025 is $42.704 million higher than the budgeted outcome of $25.048 million. This primarily reflects the machinery of government transfer and associated assets and liabilities of the OCIO, ODA and Digital Programs from DPC to the department from 1 July 2024. In addition, the department also had a higher cash balance at year end compared to budget ($25.4 million) due to an improved 2024-25 net result ($12.9 million) and year end carryovers ($9.3 million).
The following is a summary of external consultants that have been engaged by the agency, the nature of work undertaken, and the actual payments made for the work undertaken during the financial year.
Consultancies with a contract value below $10,000 each
| Consultancies | Purpose | $ Actual payment |
|---|---|---|
| All consultancies below $10,000 each - combined | Various | 56,858 |
Consultancies with a contract value above $10,000 each
| Consultancies | Purpose | $ Actual payment |
|---|---|---|
| BDO Services Pty Ltd | Advisory services related to infrastructure support | 59,755 |
| Create Health Advisory Pty Ltd | Specialist services to review and advise on the drivers contributing to rising costs in public hospital service delivery | 327,465 |
| CyberCX Pty Ltd | Cyber security review of travel contract | 12,000 |
| Deloitte Consulting Pty Ltd | Specialist due diligence services for Super SA | 70,807 |
| Deloitte Risk Advisory Pty Ltd | Review of the accounts payable vendor maintenance process | 25,340 |
| Elever Consulting | Advisory services for the development of a governance framework for Super SA | 15,000 |
| Ernst & Young | Cybersecurity and risk assessment for the South Australian Government's banking agreement | 39,025 |
| Expose Data Pty Ltd | Development of a proof-ofconcept discovery and roadmap for the Fines Unit data analytics | 21,113 |
| Fuller | Specialist services for the DTF Academy | 45,185 |
| Iocane Pty Ltd | Managed services contract for the Office for Data Analytics | 233,593 |
| Klok Advisory Pty Ltd | Advisory services related to the Australian Bragg Centre for Proton Therapy and Research project | 72,848 |
| KPMG | Provision of specialist taxation and superannuation advice for payroll services | 63,480 |
| KPMG | Review related to the Australian Bragg Centre for Proton Therapy project | 33,372 |
| KSJ Consulting Service Pty Ltd | Planning and advisory services for the South Australian Aboriginal Community Controlled Organisation Network and other South Australian Aboriginal community-controlled organisations | 85,035 |
| McGrathNicol Advisory | Advisory services for the South Australian Health and Medical Research Institute Project | 20,000 |
| Mercer Consulting (Australia) Pty Ltd | Specialist services in relation to Super SA’s product framework, investment governance, and product roadmap | 21,500 |
| O’Connor Marsden & Associate Pty Ltd | Probity advisory services for the Finance Reform Program | 21,289 |
| O’Connor Marsden & Associate Pty Ltd | Delivery of masterclass sessions to SA public sector employees relating to probity in procurement and contract management | 10,560 |
| Sequana Partners Pty Ltd | Review of planning and regulatory frameworks governing water and wastewater growth infrastructure investment | 123,993 |
| Total | 1,565,969* |
*This list does not include a consultancy exempt from disclosure under Premier and Cabinet Circular PC027.
Data for previous years is available at the Data.sa website.
See also the Consolidated Financial Report of the Department of Treasury and Finance for total value of consultancy contracts across the South Australian Public Sector.
The following is a summary of external contractors that have been engaged by the agency, the nature of work undertaken, and the actual payments made for work undertaken during the financial year.
Contractors with a contract value below $10,000
| Contractors | Purpose | $ Actual payment |
|---|---|---|
| All contractors below $10,000 each - combined | Various | 141,091 |
Contractors with a contract value above $10,000 each
| Contractors | Purpose | $ Actual payment |
|---|---|---|
| 3na Pty Ltd | Development of a technology roadmap for across-government procurement and contract management systems | 118,639 |
| Acclivity Group Pty Ltd | Anti-Money Laundering/ Counter Terrorism Financing awareness training | 10,401 |
| Aktis Performance Management | Review and update role statements within the Fines Unit | 16,110 |
| ANZ Banking Corporation | Provision of transactional and merchant banking services for RevenueSA | 687,628 |
| Australia Post | Provision of payment processing services for RevenueSA | 341,860 |
| B Pragmatic Pty Ltd | Provision of technical services to support the Chief Negotiation Officer | 137,034 |
| B Pragmatic Pty Ltd | Provision of procurement and contract support services to the Office of the Chief Information Officer | 51,375 |
| Bailey Abbott Pty Ltd | Provision of IT support services for the Fines Unit | 24,125 |
| Bastion Technology Services | Provision of identity enterprise architecture review services for the Office of the Chief Information Officer (OCIO) | 105,000 |
| BDO Services Pty Ltd | Procurement reporting services | 17,358 |
| Between Pty Ltd | IT support for the South Australian Government Financing Authority (SAFA) | 81,195 |
| Biz Hub Australia Pty Ltd | Application managed services for the RevenueSA Online system | 318,096 |
| Biz Hub Australia Pty Ltd | Upgrade and audit log enhancements for the RevenueSA Online system | 168,207 |
| Blue Prism Pty Ltd | Development of a proof of concept to trial the use of Robotic Process Automation for RevenueSA | 44,823 |
| Bonita Kennedy | Preparation of a records management disposal schedule for Procurement SA | 17,280 |
| Bravura Solutions (Australia) | Development and enhancements to Super SA's SuperB and ePASS systems | 82,923 |
| Capgemini | Exploration and training of the use of Co-Pilot and Artificial Intelligence automation solutions within the Fines Unit call centre | 50,000 |
| Capgemini Australia Pty | Integrated Platform as a Service (iPaaS) system implementation partner for the Finance Reform Program | 927,234 |
| Capgemini Australia Pty | Development of a SharePoint Management Reporting tool to increase governance controls and reduce the threat of data breaches | 31,343 |
| Chamonix IT Management | Development of a Provisioning Tool to increase governance for the creation of SharePoint sites | 29,400 |
| CK Communications Group | Provision of printing and mailing services for Super SA | 27,194 |
| CKM Management Solutions Pty Ltd | Provision of financial subject matter expertise for the Finance Reform Program | 303,364 |
| CKM Management Solutions Pty Ltd | Provision of financial modelling services | 20,200 |
| Cyber Security Cooperative | Development of cyber security legislation and regulation research papers for the OCIO | 37,500 |
| CyberCX Pty Ltd | Design and implement private network connectivity between OCIO and DPC for Fake Name Generator in Amazon Web Services | 42,494 |
| CyberCX Pty Ltd | Penetration testing for the Fines Unit portal | 26,000 |
| CyberCX Pty Ltd | Penetration testing and assessment of online forms, the One Stop Shop dashboard and the mySAGOV mobile application for the OCIO | 36,800 |
| CyberCX Pty Ltd | Provision of support services for the development of a Security Assurance document for the Mulesoft iPaaS | 28,800 |
| CyberCX Pty Ltd | Provision of IT services for a risk assessment for the platform used by the Office of Data Analytics | 35,000 |
| CyberCX Pty Ltd | Penetration testing for Super SA's ePass system | 35,600 |
| Debtrak Pty Ltd | Debt collection software licenses and system maintenance services for the Fines Unit | 247,534 |
| Deloitte Consulting Pty Ltd | Provision to support services for the development of the South Australian Cyber Security Framework guidelines and standards | 49,575 |
| Deloitte Touche Tohmatsu | Review of security logging architecture and a cyber security operating model for the OCIO | 181,818 |
| Deloitte Touche Tohmatsu | Development of a roadmap for a cyber security strategy | 194,880 |
| Deloitte Touche Tohmatsu | Internal audit services for Super SA | 126,317 |
| Deloitte Touche Tohmatsu | Assurance review of the forward unit pricing model for Super SA | 49,644 |
| Deloitte Touche Tohmatsu | Assessment of compliance with prudential standards on operational risk management for Super SA | 63,500 |
| Dialog Pty Ltd | Provision of IT support and development services for the One Stop Shop project | 80,872 |
| DWS Advanced Business | Provision of IT support and development services for the iAPPLY service for the OCIO | 130,859 |
| DWS Advanced Business | Provision of IT support and development services for the One Stop Shop project | 143,362 |
| Elevate Management Consulting | Project management services for the transition to a new acrossgovernment travel management services provider | 42,406 |
| Emposo Pty Ltd | Provision of IT services to develop a cyber security framework for the One Stop Shop project and Government Website Services | 153,765 |
| Enex TestLab | Provide certification and cyber security labelling to internetconnected and smart device users | 12,181 |
| Escient Pty Ltd | Provision of IT support and development services for the One Stop Shop project | 172,256 |
| Essential Utilities | Procurement services for the tender associated with the provision of across-government network management services (Statenet) | 23,130 |
| Expose Data Pty Ltd | Provision of IT services for the migration from a legacy data warehouse to a modern (cloud based) data analytics platform for Super SA | 206,813 |
| Eyewrite Communication | Review of the RevenueSA external website | 25,200 |
| Financial IQ Pty Ltd | Assessment of the Australian market for Super SA software products | 43,931 |
| Financial IQ Pty Ltd | Business analyst services for Super SA | 291,216 |
| Fragile to Agile (Asia Pac) Pty Ltd | IT architectural services for Super SA | 76,450 |
| Fujitsu Australia Ltd | Tax application managed services for the RevenueSA Information Online system | 1,611,364 |
| Hannan & Partners Pty Ltd | Risk assessment of OCIO’s existing and proposed Cloud Gateway architectures to ensure optimal cost and availability for SA government | 48,000 |
| Hannan & Partners Pty Ltd | Provision of IT services to conduct vulnerability and patch management reviews for the OCIO | 22,559 |
| Hannan & Partners Pty Ltd | Provision of IT services to implement a workforce cyber intelligence and insider threat platform for the OCIO | 40,106 |
| Illion Digital Tech Solutions | Provision of external debt collection services for the Fines Unit | 51,000 |
| Industry Fund Services Pty Ltd | Financial planning services for Super SA members | 1,470,663 |
| Insync Solutions Pty Ltd | Provision of a customer identity and access management solution for the Department for Energy and Mining led by OCIO | 23,393 |
| Integral Technology Solutions | Provision of IT services and support for the One Stop Shop digital identity exchange platform | 186,125 |
| Iocane Pty Ltd | Provision of IT services to manage changes to IT infrastructure and services within the Mile End Data Centre | 44,275 |
| Keystone Negotiation Pty Ltd | ICT services to support procurement processes for Commercial and Procurement | 15,588 |
| KPMG | Support services for the KPMG financial reporting tool | 87,905 |
| KPMG | Taxation advice on statutory obligations for Super SA | 211,372 |
| KPMG | Finance management system implementation partner for the Finance Reform Program | 10,294,126 |
| Lane Laser Printers Pty Ltd / Lane Bros Printers Pty Ltd | Provision of printing and dispatch services for RevenueSA | 139,089 |
| Lobsterpot Solutions Pty Ltd | Provision of data migration and customisation services for the Fines Unit | 168,734 |
| McGrathNicol Advisory | Provision of a debrief report to assist the OCIO to evaluate the maturity of counter-terrorism incident response activities | 10,200 |
| McGrathNicol Advisory | Review of the Cyber Crisis Hazard Risk Register for the OCIO | 34,425 |
| McGrathNicol Advisory | Review of the South Australian Government’s current capabilities and gaps in relation to the Cyber Hazard Risk Mitigation Program | 37,250 |
| Mercer Consulting (Australia) Pty Ltd | Provision of consulting actuarial services for Super SA | 461,580 |
| MTX Australia Pty Ltd | Implementation of a Business Process Management (BPM) Insurance Claims Case Management system for Super SA | 41,840 |
| MTX Australia Pty Ltd | Build an integration between Super SA’s iApply-based Super Withdrawal Form and the Bluedoor system to automate data transformation | 44,903 |
| MyEmpire Group Pty Ltd | Provision of support services for cyber security and risk management within the OCIO | 33,360 |
| NEC Australia Pty Ltd | Provision of solution development services under the Network Management Services agreement | 325,349 |
| Open Analytics | Provision of advanced analytics for a targeted collections review for the Fines Unit | 30,000 |
| Oracle Corporation Australia | Upgrade of the Oracle Enterprise Session Boarder Controller software to the latest general availability release | 17,800 |
| PEG Consulting Pty Ltd | Scoping of a cyber security legislative review in relation to cyber emergencies | 50,000 |
| Peoplebank Australia Ltd | Development of a proof of concept to trial the use of robotic process automation | 14,915 |
| Pernix Pty Ltd | Development of a design for the Procurement SA Supplier Hub | 107,200 |
| Plan B Consulting | Redevelopment of the DTF Extra website | 20,820 |
| PricewaterhouseCoopers | Provision of tax governance services for Super SA | 70,000 |
| Recoveries Corporation Pty Ltd | Provision of external debt collection services for the Fines Unit | 173,834 |
| Reculver Processing Services | Secure inbound mail processing services for the Fines Unit | 83,161 |
| Retrospect Labs Pty Ltd | Provision of support services for the delivery of a whole of government Incident Response Exercise for the OCIO | 49,500 |
| Robert Walters Pty Ltd | Provision of services to manage recruitment processes for RevenueSA | 34,000 |
| Satalyst Pty Ltd | Provision of IT support to the Drought Grants Portal to assist with the processing of grant assessments | 93,556 |
| Scyne Advisory Pty Ltd | Provision of services to support and review the South Australian Cyber Security Framework workshop for the OCIO | 139,044 |
| Scyne Advisory Pty Ltd | Development of a threat hunting roadmap and guiding documentation for the South Australian Government | 127,785 |
| Scyne Advisory Pty Ltd | Review supplier cyber risk management practices across the South Australian Government | 129,060 |
| Scyne Advisory Pty Ltd | Provision of services for the design of a cyber security operating model | 186,541 |
| Scyne Advisory Pty Ltd | Internal audit services for the Department | 220,244 |
| SecAIS Pty Ltd | Provision of specialist network architecture services | 193,220 |
| SFDC Australia Pty Ltd | Professional services associated with the MuleSoft Platform for the Finance Reform Program | 619,153 |
| Simple Integrated Marketing | Specialist creative marketing services for Super SA | 112,460 |
| SRA Information Technology Pty Ltd | Provision of IT services for the development and administration of the ServiceNow system | 28,675 |
| SS&C | Development work and IT services for the Bluedoor System for Super SA | 623,558 |
| Talent International (SA) Pty Ltd | Specialist IT services to identify and implement solutions for RevenueSA systems | 153,492 |
| The Northern Trust Company | Provision of services to assist with unit pricing for Super SA | 31,026 |
| The NTF Group | Preparation and facilitation of the Super SA strategic Board planning day | 10,000 |
| University of Adelaide | Provision of training for the graduate development program | 159,255 |
| Veritec Pty Ltd | Implementation of an insurance claims case management proof of concept for Super SA | 38,000 |
| Total | 25,229,289 |
The details of South Australian Government-awarded contracts for goods, services, and works are displayed on the SA Tenders and Contracts website. View the agency list of contracts.
The website also provides details of across government contracts.
Risk management
The department’s Risk and Performance Committee (RPC) is an advisory committee established by the Under Treasurer to monitor and provide advice on matters relating to the:
- effectiveness and performance of the department’s risk management function and audit programs
- implementation of the Risk Management Framework
- adequacy of internal assurance programs including activities relating to protective security, cyber risk, fraud and internal controls
- integrity of the financial statements.
The RPC met five times during 2024-25 and is chaired by an independent member.
In 2024-25, there were no instances of fraud reported.
NB: Fraud reported includes actual and reasonably suspected incidents of fraud.
The department has a zero-tolerance approach to fraud, corruption, or other criminal conduct, maladministration, and misconduct, and is committed to:
- preventing, detecting, investigating and controlling fraud, corruption, maladministration and misconduct in connection with departmental activities
- minimising the incidence of fraud and corruption through sound financial, legal, and ethical decision-making and organisational practices
- promoting the principles of honesty and integrity consistent with the Code of Ethics for the South Australian Public Sector.
The department maintains a robust organisational governance and internal control environment in which the Risk Management Framework, policies and procedures, and internal audit plan work collectively to manage the risk of fraud. The department’s Fraud and Corruption Policy and Control Framework outlines the processes for preventing, detecting and responding to fraud.
Departmental Branch Heads are responsible for ensuring compliance with internal frameworks, and policies and procedures, along with identifying and managing fraud risks, and implementing further controls where identified. Assurance of the adequacy of internal controls is provided by branch heads annually as part of the year-end declaration process.
The department provides employee education and awareness programs such as mandatory Code of Ethics and Fraud and Corruption Awareness training for new and existing employees, and regular Code of Ethics compliance communications.
The department’s second line of defence monitoring programs, along with the internal audit plan reviews, form the basis of reporting to the Risk and Performance Committee, supporting the effective monitoring of fraud controls and the implementation of recommended actions.
Number of occasions on which public interest information has been disclosed to a responsible officer of the agency under the Public Interest Disclosure Act 2018:
Nil
Note: Disclosure of public interest information was previously reported under the Whistleblowers Protection Act 1993 and repealed by the Public Interest Disclosure Act 2018 on 1/7/2019.
Reporting required under any other act or regulation
| Court Penalties $m | Expiation $m | Total $m | Civil Debt Total $m | ||
|---|---|---|---|---|---|
| Total amount of debt payable to the Chief Recovery Officer as at 1 July 2024 | $127.6m | $3003.3m | $430.9m | $106.5m | |
| Total amount of debt that became payable to Chief Recovery Officer during the financial year (1 July 2024 to 30 June 2025) | $50.4m | $212.2m | $262.6m | $13.8m | |
| Total amount paid to the Chief Recovery Officer during the financial year (1 July 2024 to 30 June 2025) | $19.2m | $104.0m | $123.2m | $5.3m | |
| Total amount State Debt resolved by payment direct to Public Authorities during the financial year (1 July 2024 to 30 June 2025) | - | - | - | $0.8m | |
| Total amount of debt waived* by the Chief Recovery Officer during the financial year (1 July 2024 to 30 June 2025) | $5.6m | $18.3m | $23.9m | - | |
| Total amount of debt that was written off by the Chief Recovery Officer during the financial year (1 July 2024 to 30 June 2025) | $0.1m | $0.7m | $0.8m | $13.2m** |
| Total amount of penalties managed by the Chief Recovery Officer as at 30 June 2025 including: | Court Penalties | Expiation | Total | Civil Debt Total | |
|---|---|---|---|---|---|
|
Total amount subject to Arrangements Total amount subject to arrangements includes amounts "not owed to State" and "not due yet" | $68.0m | $198.3m | $266.3m | $10.9m | |
| Total amount on which Payment has been deferred (Stay, Community Service, custody) | $11.8m | $14.9m | $23.6m | $3.3m | |
| Total amount subject to Enforcement Action | $42.3m | $138.4m | $180.7m | $3.3m | |
| Total amount not yet due (not debt) | $10.4m | $2.3m | $12.7m | - | |
| Total amount not owed to State | $16.5m | $8.3m | $24.8m | - | |
| Total | $149.0m | $362.2m | $511.2m | $100.8m |
All payments from debtor contact are made to the Fines Enforcement and Recovery Unit not delegated external agencies.
*The Chief Recovery Officer has absolute discretion to waive full/part payment of an enforced fine. When an enforced fines is waived the liability for payment is expunged.
**The Fines Enforcement and Debt Recovery Act 2017 does not provide for the Chief Recovery Officer to write-off civil debt, however the Chief Recovery Officer will make recommendations to the Public Authority that the debt belongs to, for consideration to withdraw the debt and consider write-off. The Public Authority can also withdraw the debt at any time.
The Office for Data Analytics (ODA) is a unit within the department and was established by section 6 of the Public Sector (Data Sharing) Act 2016 (PSDS Act) on 30 May 2017 to:
- undertake data analytics work in collaboration with agencies (mostly multi-agency data sharing projects).
- facilitate data sharing between other agencies.
- inform agencies about their service delivery, operations and performance.
- upskill government in evidence-based decision-making using data and analytics.
The ODA facilitates data sharing across government under the PSDS Act.
The PSDS Act outlines ODA’s functions to undertake analysis on data from across whole of government and is committed to the Treasurer.
The PSDS Act promotes the management and use of public sector data in accordance with the Trusted Access Principles, which includes safe projects, safe people, safe data, safe settings, and safe outputs.
The ODA helps facilitate information sharing across government under the Information Sharing Guidelines for Promoting Safety and Wellbeing (ISG).
The ISGs provide a mechanism for government agencies and relevant nongovernment organisations to share information when a person is at risk of harm to ensure an informed interagency and multi-disciplinary response.
(2) (a) in relation to the provision of public sector data pursuant to a direction of ODA under section 6(4), a list of such directions including, in respect of each direction –
- (i) the identity of the data provider and data recipient; and
- (ii) the nature of the data; and
- (iii) whether the public sector data contained personal information and whether the data was, at the time of the direction, exempt public sector data.
There were no instances of ODA, under section 6(4), directing a public sector agency to provide public sector data to ODA during 2024-25.
(2) (b) a summary of the results of data analytics work undertaken by ODA and made available to public sector agencies, the private sector and the general public is provided below.
The ODA continued to provide ongoing data platform and system services through:
- Vulnerable Families Information Management System (VFIMS) – ODA maintains the Key Integrated Data System (KIDS) Dashboard that integrates data from multiple agencies to provide a comprehensive view of children and families in South Australia at both a policy (aggregated) and family level (individual). This work is being shaped into the State Social Data Asset.
- National Disability Data Asset (NDDA) – ODA is a working group member of NDDA, that looks to improve the understanding of the needs, services received and outcomes of people with a disability, through the integration of Commonwealth and State data.
- Closing the Gap – supporting Priority Reform 4 in the National Agreement on Closing the Gap, providing better access to data for Aboriginal and Torres Strait Islander communities and service providers.
(2) (c) in relation to the provision of public sector data containing personal information under 8(1), a list of all instances of such provision including the identification of the data provider and data recipient, the general nature of the data and the purpose for which the data was shared.
Data can be located via the Office for Data Analytics section of the DTF website.
https://www.treasury.sa.gov.au/Our-services/data-sharing/data-sharing-agreement-register
(2) (d) a list of all directions made by the Minister under section 9(1), including, in respect of each direction
- (i) the identification of the data provider and data recipient and the general nature of the public sector data; and
- (ii) the purpose for which the public sector data was to be provided; and
- (iii) whether the direction related to public sector data containing personal information and whether the data was at the time of the direction, exempt public sector data.
There were no instances of the Minister, under section 9(1), directing a public sector agency to provide public sector data to another public sector agency during 2024-25.
(2) (e) a list of all agreements entered into pursuant to section 13(1) including, in respect of each agreement
- (i) the identification of the parties to the agreement and the general nature of the data being shared
- (ii) whether the agreement related to the sharing of public sector data containing personal information and whether the public sector data was, at the time of sharing, exempt public sector data.
The following agreements were entered into by the Minister under section 13(1) (an agreement with a relevant non-government entity) during 2024-25:
- Ceduna Services Collaboration Program
- Department of Human Services
- Far West Community Partnerships
- Newpin
- Department for Child Protection
- Department for Health and Wellbeing
- Department of Treasury and Finance
- Uniting Communities
- Aspire
- Department for Health and Wellbeing
- South Australian Housing Trust
- Attorney General’s Department
- Department of Human Services
- Department of Treasury and Finance
- Hutt Street Centre
| Act or Regulation | Requirement |
|---|---|
| Public Sector (Data Sharing) Act 2016 | Division 4 - Reporting and review Section 16 – Reporting Section 17 – Annual Report (1) The Minister must, as soon as practicable after each 30 June, cause a report to be prepared about the operation of this Act during the year ended on that 30 June. (2) Without limiting subsection (1), a report relating to a year must include the following matters:
|
Public complaints
Number of public complaints reported
| Complaint categories | Sub-categories | Example | Number of Complaints 2024-25 |
|---|---|---|---|
| Professional behaviour | Staff attitude | Failure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency | 1 |
| Professional behaviour | Staff competency | Failure to action service request; poorly informed decisions; incorrect or incomplete service provided | 0 |
| Professional behaviour | Staff knowledge | Lack of service specific knowledge; incomplete or out-of-date knowledge | 0 |
| Communication | Communication quality | Inadequate, delayed or absent communication with customer | 0 |
| Communication | Confidentiality | Customer's confidentiality or privacy not respected; information shared incorrectly | 0 |
| Service delivery | Systems/technology | System offline; inaccessible to customer; incorrect result/information provided; poor system design | 0 |
| Service delivery | Access to services | Service difficult to find; location poor; facilities/environment poor standard; not accessible to customers with disabilities | 0 |
| Service delivery | Process | Processing error; incorrect process used; delay in processing application; process not customer responsive | 0 |
| Policy | Policy application | Incorrect policy interpretation; incorrect policy applied; conflicting policy advice given | 0 |
| Policy | Policy content | Policy content difficult to understand; policy unreasonable or disadvantages customer | 0 |
| Service quality | Information | Incorrect, incomplete, out-dated or inadequate information; not fit for purpose | 0 |
| Service quality | Access to information | Information difficult to understand, hard to find or difficult to use; not plain English | 0 |
| Service quality | Timeliness | Lack of staff punctuality; excessive waiting times (outside of service standard); timelines not met | 0 |
| Service quality | Service responsiveness | Service design doesn't meet customer needs; poor service fit with customer expectations | 0 |
| No case to answer | No case to answer | Third party; customer misunderstanding; redirected to another agency; insufficient information to investigate | 0 |
| Total | 1 |
Service Improvements
Shared Services SA undertakes a thorough process to log and investigate complaints raised using our Complaint Management system, which has been designed to enable root cause analysis, record and store interactions and communications with complainants and identify trends and opportunities for service improvement through a post incident review process.
During 2024-25, service improvement efforts have focussed on greater collaboration with clients and customers. This has resulted in a 5 percent average increase in client satisfaction when compared to 2023-24. Additionally, the new case management system will provide better visibility of customer enquiries and complaints, which will enable improved responsiveness.
| Complaint categories | Sub-categories | Example | Number of complaints 2024-25 |
|---|---|---|---|
| Professional behaviour | Staff attitude | Failure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency | 6 |
| Professional behaviour | Staff competency | Failure to action service request; poorly informed decisions; incorrect or incomplete service provided | 1 |
| Professional behaviour | Staff knowledge | Lack of service specific knowledge; incomplete or out-of-date knowledge | 1 |
| Communication | Communication quality | Inadequate, delayed or absent communication with customer | 2 |
| Communication | Confidentiality | Customer’s confidentiality or privacy not respected; information shared incorrectly | 0 |
| Service delivery | Systems/technology | System offline; inaccessible to customer; incorrect result/information provided; poor system design | 6 |
| Service delivery | Access to services | Service difficult to find; location poor; facilities/ environment poor standard; not accessible to customers with disabilities | 7 |
| Service delivery | Process | Processing error; incorrect process used; delay in processing application; process not customer responsive | 7 |
| Policy | Policy application | Incorrect policy interpretation; incorrect policy applied; conflicting policy advice given | 4 |
| Policy | Policy content | Policy content difficult to understand; policy unreasonable or disadvantages customer | 27 |
| Service quality | Information | Incorrect, incomplete, out-dated or inadequate information; not fit for purpose | 12 |
| Service quality | Access to information | Information difficult to understand, hard to find or difficult to use; not plain English | 3 |
| Service quality | Timeliness | Lack of staff punctuality; excessive waiting times (outside of service standard); timelines not met | 12 |
| Service quality | Safety | Maintenance; personal or family safety; duty of care not shown; poor security service/ premises; poor cleanliness | 0 |
| Service quality | Service responsiveness | Service design doesn’t meet customer needs; poor service fit with customer expectations | 21 |
| No case to answer | No case to answer | Third party; customer misunderstanding; redirected to another agency; insufficient information to investigate | 3 |
| Total | 112 |
Service Improvements
RevenueSA undertakes a thorough process to log and investigate complaints as part of its Complaints Management Procedure. Every complaint is recorded in a Complaints Register. Each complaint is assigned to the relevant manager for investigation, action and response. During the year, RevenueSA made improvements to standardise the response template utilised by all managers when responding to complaints. Complaint statistics are monitored monthly by the senior leadership team in RevenueSA with a focus on examining trends and themes.
During the 2024-25 financial year, a range of service improvements have been implemented in RevenueSA and/or continue to be progressed:
- CXOne, a new digital telephony and email management system was implemented. This led to efficiency improvements particularly in relation to managing email traffic.
- A dedicated taskforce was mobilised to address a backlog of exemption applications. Over a period of 6 months, the taskforce reduced the number of outstanding applications from approximately 2,500 to more manageable numbers.
- RevenueSA’s program of stakeholder engagement continued throughout the financial year, including with industry groups who represented general practitioners and medical practices affected by change in payroll tax legislation. This engagement included regular meetings with various stakeholders and the delivery of webinars to assist affected parties to understand the impact of the relevant changes on their taxation obligations.
An external review of RevenueSA’s website was undertaken, leading to plans to implement a range of initiatives to improve ease of navigation, use of plain language and accessibility.
Compliance Statement
| Department of Treasury and Finance is compliant with Premier and Cabinet Circular 039 – complaint management in the South Australian public sector | Y |
| Department of Treasury and Finance has communicated the content of PC 039 and the agency’s related complaints policies and procedures to employees. | Y |